Waamax

We follow these principles:

Our highest priority is to satisfy the customer
through early and continuous delivery
of valuable software.

Welcome changing requirements, even late in
development. Agile processes harness change for
the customer’s competitive advantage.

Deliver working software frequently, from a
couple of weeks to a couple of months, with a
preference to the shorter timescale.

Business people and developers must work
together daily throughout the project.

Build projects around motivated individuals.
Give them the environment and support they need,
and trust them to get the job done.

The most efficient and effective method of
conveying information to and within a development
team is face-to-face conversation.

Working software is the primary measure of progress.

Agile processes promote sustainable development.
The sponsors, developers, and users should be able
to maintain a constant pace indefinitely.

Continuous attention to technical excellence
and good design enhances agility.

Simplicity–the art of maximizing the amount
of work not done–is essential.

The best architectures, requirements, and designs
emerge from self-organizing teams.

At regular intervals, the team reflects on how
to become more effective, then tunes and adjusts
its behavior accordingly.

Source: Principles behind the Agile Manifesto

Recently while planning my US trip I consulted a few ticketing agents in Kathmandu about the air ticket details: the prices, airlines and transits. The first thing that you notice (only after a visit to couple of them) is, they are not entirely sure what they really offer. It really discomforts me to see a sales man struggling to answer a client’s query. Aren’t they paid for that? The other most significant thing is their inconsistencies with the information they give. The most probable reason: They are all lying and trying to make the customer pay higher if he/she is ignorant about the ticketing information. They lie everything. I have experienced so many instances of booking the bus front window seat and ending up at the ever bouncing back seat. And they keep on lying.

And then I went to this agent (only the third one I visited) and when asked about the fare they mentioned almost 20% cheaper compared to what I was prepared to pay. I rechecked about the same airways and the route and everything was same. Hello? Obviously as every normal people I would be drawn to the deal. I reserved the ticket. Five days prior to the flight I went to pay for and collect the ticket. Then all of a sudden they tell me that the rate they gave me earlier was of a different route with transit in Delhi (which I was destined to avoid after my disastrous time on my way to Europe last year). The new rate was still higher than the one I have previously figured. Obviously just 5 days to my flight and so many things to finalize I won’t be running for ticket prices. I got the ticket and paid the price. I thought the worst was over but was proved wrong when I got into Abu Dhabi transit. I was assured by my ticketing agent that I had a hotel booking at the Abu Dhabi transit but later found out that my ticketing agent has left no stone unturned to torture me. The Etihad Airways staff had a hard time convincing that I was fooled by my ticketing agent. How could someone do such to his customer?

The issue here is, do they care about their customer? Not one bit. They only think about making quick money no matter what it costs them. With this mentality they would never get a loyal following. I would never visit that agent again nor would I recommend it to anyone. Someone please tell them the story of a goose that lay golden eggs every day.

So they have pretty much the same sort of customer pattern every day. They have new customer everyday and can never retain their old customer. And without the customer flowing, you never get BIG.